aster Platform Privacy Notice

This page describes what we collect when you use aster and how we keep that data protected. We at aster take your privacy seriously. When you register, deposit, or place a wager on our platform, we collect personal information necessary to verify your identity, process payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we limit access to your information to employees and contractors who need it to operate aster.

Our aster platform operates across multiple jurisdictions. Your data may be stored on servers located outside your country. We apply the same security standards globally—encryption in transit and at rest, regular security audits, and restricted access. This notice explains our data practices in plain language so you understand what we collect, why, and how long we keep it.

If you have questions about our aster privacy practices or wish to exercise your rights (such as requesting a copy of your data or asking us to delete it), contact our support team via in-app live chat or email. We respond to data requests within standard timeframes and provide assistance in English.

What data we collect on aster

We at aster collect the following information when you register and use our platform:

• Identity information: Full name, date of birth, email address, phone number, and a valid ID photo (national card, passport, or driver's license). We require this to verify your identity and comply with anti-money-laundering regulations.
• Payment information: Bank account details, wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We use this to process deposits and withdrawals.
• Account activity: Your bets, wagers, game history, balance changes, and login timestamps. We track this to detect fraud, settle disputes, and provide customer support.
• Device information: Your device type (Android or iOS), app version, IP address, and browser type. We use this to optimize aster's performance and diagnose technical issues.
• Communication data: Messages you send via our in-app chat, support tickets, and email correspondence. We keep these to resolve issues and improve our aster support process.

We do not collect your location data, contacts, or calendar information. We do not access your camera or microphone unless you explicitly grant permission for video verification during account setup.

How we use your data on aster

We at aster use your data for the following purposes:

• Account verification: We verify your identity to prevent fraud and comply with regulatory requirements. This includes checking your ID photo against government databases where permitted by law.
• Payment processing: We share your payment information with payment processors (banks, wallet providers) to complete deposits and withdrawals. These processors operate under their own privacy policies.
• Fraud detection: We analyze your account activity to detect suspicious patterns—unusual login locations, rapid bet escalation, or payment method changes. If we identify potential fraud, we may freeze your account pending investigation.
• Customer support: We use your data to respond to support requests, resolve disputes, and improve our aster service. Our support team accesses your account history to assist you.
• Legal compliance: We may disclose your data to law enforcement, tax authorities, or regulators if required by law or court order.

Third-party processors and data sharing

We at aster work with third-party service providers to operate our platform. These include payment processors (banks, wallet providers like mobile banking, local payment, online payment, e-wallet, mobile banking), identity verification services, and cloud hosting providers. We share only the data necessary for each processor to perform their function. For example, we share your bank account details with your bank to process withdrawals, but we do not share your betting history with payment processors.

Our aster servers may be hosted by cloud providers whose data centers sit outside Indonesia. We apply the same encryption and access controls regardless of server location. We do not transfer your data to countries with weaker privacy protections without additional safeguards.

We do not sell your data to advertisers, data brokers, or other third parties. We do not use your data to build marketing profiles or sell targeted advertising lists. Our revenue comes from our aster platform's operations, not from data sales.

Data retention and deletion on aster

We at aster retain your data for as long as your account is active, plus a retention period after closure. We keep account records (identity, payment history, betting history) for at least five years to comply with anti-money-laundering regulations and tax requirements. After this period, we delete or anonymize your data unless we are required by law to retain it longer.

If you request account deletion, we close your account and mark your data for deletion. However, we retain anonymized transaction records for regulatory compliance. We cannot delete data that is subject to legal holds or ongoing investigations.

We at aster keep your data only as long as necessary—no indefinite storage, no hidden archives.

Cookies and tracking on aster

Our aster platform uses cookies to maintain your login session, remember your preferences, and analyze how you use our service. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). You can disable cookies in your browser settings, but this may prevent aster from functioning properly.

We do not use third-party tracking pixels or analytics services that follow you across other websites. We only track activity within aster to improve our platform and detect fraud. If you use aster on Android, we may collect app analytics (crash reports, feature usage) to optimize performance.

Your rights and our commitments

We at aster recognize your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of all data we hold about you. We provide this in a portable format within standard timeframes.
• Correction: Ask us to correct inaccurate data (e.g., misspelled name, wrong address). You can update some information directly in your aster account settings.
• Deletion: Request deletion of your data, subject to legal retention requirements. We cannot delete data needed for regulatory compliance or ongoing investigations.
• Objection: Opt out of non-essential data processing (e.g., marketing emails, analytics). You can manage these preferences in your aster account.

To exercise these rights, contact our support team via in-app live chat or email. We respond to data requests within standard timeframes and provide assistance in English. We do not charge fees for these requests unless they are manifestly unfounded or excessive.

Security measures on aster

We at aster protect your data through industry-standard security practices. We encrypt all data in transit using TLS (Transport Layer Security) and encrypt sensitive data at rest using AES-256 encryption. We restrict access to your data to employees and contractors who need it to operate aster, and we require them to sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident response procedures so we can respond quickly if a breach occurs. If we discover unauthorized access to your data, we notify you and relevant authorities as required by law.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. If you suspect unauthorized access to your aster account, change your password immediately and contact our support team.

Policy updates and contact information

We at aster may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We notify you of material changes via email or in-app notification. Your continued use of aster after such changes constitutes acceptance of the updated policy.

If you have questions about our aster privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact us:

• In-app support: Open aster and tap the support icon to chat with our team in English.
• Email: Send a message to our support address (available in your aster account settings).
• Mailing address: Our legal team can provide a mailing address upon request via in-app chat.

We respond to privacy inquiries within standard timeframes and provide assistance in English. Our aster support team can escalate complex data requests to our legal and compliance team if needed.

Related guides